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Frequently Asked Questions
Quick answers to common questions
How do I download my purchased products?
After successful payment, you can download your products from the "History" section in your dashboard. Click the "Download" button next to completed orders.
How does the wallet system work?
When you purchase a product, the same amount is credited to your wallet. You can withdraw this balance to your bank account after completing KYC verification. A 15% service charge applies to withdrawals.
What is KYC and why is it required?
KYC (Know Your Customer) is a verification process required for withdrawals. You need to submit your Aadhaar, PAN, and bank details. This is a one-time process and helps us comply with financial regulations.
What payment methods do you accept?
We accept all major payment methods through Cashfree payment gateway, including credit/debit cards, net banking, UPI, and digital wallets.
🚨 No Refund Policy
Important: All our products are digital and delivered instantly after payment. Due to the nature of digital products, we have a strict NO REFUND policy. Please review product details carefully before purchasing. For technical support or issues, contact us at [email protected] or call/WhatsApp 7024394944.
Do you provide refunds?
Due to the digital nature of our products, refunds are generally not provided once the download link is accessed. Please check our refund policy for specific conditions.
Business Hours
Support Hours
Monday - Friday: 9:00 AM - 7:00 PM IST
Saturday: 10:00 AM - 5:00 PM IST
Sunday: Closed
Email support is available 24/7 with responses within 24 hours.
Response Times
Email: Within 24 hours
Live Chat: Immediate (during business hours)
Phone: Immediate (during business hours)
Critical issues are prioritized and handled immediately.